Shipping Policy

🚚 Shipping  Policy

 

Shipping Policy of Treasured Games, LLC

Effective Date: November 1, 2025

Business Entity: Treasured Games Group, LLC

Location: Houston, TX, Harris County, USA

 

1. Shipping Regions

Treasured Games currently ships to:

• All 50 U.S. states and territories

• Canada

International shipping may be introduced in the future. Customers outside these regions may contact us for special inquiries.

 

2. Carriers and Methods

We ship using trusted carriers including:

• USPS (default)

• UPS

• FedEx

Shipping options include:

• Standard Ground

• Expedited (2-day or overnight)

• Insured delivery (recommended for high-value items)

 

3. Processing Time

• Orders are typically processed within 2–3 business days

• Pre-orders or limited editions may have extended lead times, which will be clearly communicated

• Orders placed on weekends or holidays will begin processing the next business day

 

4. Shipping Costs

• Shipping fees are calculated at checkout based on destination, weight, and service level

• Treasured Games does not offer free shipping by default

• Shipping fees are non-refundable, even in the case of product returns

 

5. Delivery and Ownership

• Ownership of products transfers upon delivery, as confirmed by carrier tracking

• Treasured Games is not responsible for delays caused by carriers, weather, or customs

• Customers are responsible for providing accurate shipping information; address errors may result in delays or additional fees

 

6. Lost or Damaged Shipments

• If a shipment is lost or arrives damaged, please contact our support team within 7 days of delivery

• Claims may require photos, tracking confirmation, and packaging details

• Insured shipments may be eligible for replacement or refund pending carrier investigation

 

7. Contact Information

For shipping inquiries, updates, or claims:

Email: support@treasuredgames.com